FAQ

If you have a question about our Tailor-made+ solution please see our frequently asked questions below. If you cannot find the answer you are looking for please speak with a member of our team. You can find our contact details here.

What is Tailor-made+?

Tailor-made+ is a full service solution for the creation of bespoke furniture and decorative accessories and custom-sized porcelain slabs. We support interior designers and architects to manufacture beautiful bespoke designs using the most innovative building material, and contractors to manage the cutting and shaping of large porcelain slabs. We deliver small projects and one-off pieces up to batch orders of multiple items and handle everything from simple cut-to-size requests to large commercial rollouts. Our technicians can work from your detailed plans or can translate ideas and sketches directly from you or your clients’ brief.

Who is Tailor-made+ for?

We support interior designers, homeowners, contractors and product manufacturers to create beautiful bespoke designs, from small projects and one-off pieces to redevelopment projects or batch orders for multiple items. Our technicians can work from your detailed plans or can translate ideas and sketches directly from you or your clients’ brief.

How does Tailor-made+ work?

Once you have browsed our website or visited one of our showrooms, you can arrange a consultation with a member of our sales team. They will discuss your requirements, walk you through any options and finally, document the exact specification of your item. This information will be passed to one of our expert CAD technicians, who will then liaise with you to prepare a technical drawing and data sheet for your item. This technical drawing will be presented to you, where you will be asked to check the specification and provide your signed approval. The production of your item will then commence at our state-of-the-art UK studio.

What services do you offer?

We undertake projects of any size or shape, rectangular, circular or curved and can combine mixed materials including wood, glass, stainless steel and aluminium. Below is a list of some of the items that can benefit from the Tailor-made+ solution.

  • Cut-to-size
  • Cut-to-shape
  • Countertops
  • Kitchen islands
  • Kitchen units
  • Bathroom vanity & storage units
  • Shower trays & panels
  • Bathtubs & bath surrounds
  • Storage, cabinets & shelving
  • Bars
  • Retail displays
  • Reception desks & counters
  • Decorative accessories
  • Seating
  • Tables & tabletops
  • Plinths & display cases
  • Lighting
  • Sideboards
  • Occasional tables
  • Serving trays
  • Fireplaces
  • Saunas & spas
  • Wet rooms

How long will it take to complete my order?

Lead time depends entirely on the type of service requested. Cut-to-size and cut-to-shape services have a lead time of 1-4 weeks. Countertops are 4-6 weeks, while bespoke basins, furniture and other fabricated items have a lead time of 6-10 weeks from the approval date of your technical drawing. As all Tailor-made+ items are manufactured by us and are made specifically to your order, we can alternatively hold delivery of your item for as long as is necessary with no further charge.

How long are my items guaranteed for?

We provide a limited warranty of 10 years on all Tailor-made+ items, the details of which are set out here.

Can I change or cancel my order?

All items are made to order. You can change or cancel your order at any time up to the date at which you sign and approve your technical drawing. You cannot cancel or amend any items after this date.

How will my order be delivered?

From the moment you order your Tailor-made+ items right through to delivery, your products are guaranteed against breakage. Delivery costs depend on your location and the weight and size of your package. These costs will be confirmed with you prior to your order being taken. A delivery slot will be communicated to you once the item is ready and you will receive a text message on the day before delivery confirming your time slot. All items are palletised and delivered to the curb-side. Items will need to be checked and signed for before the delivery driver leaves.

What if my product arrives damaged?

We adhere to established quality control (QC) procedures and it is rare to encounter damaged products. We QC all items before they are packaged in our studio and once again during the loading process. We also take QC photographs of the opened pallet once we deliver onsite. If in the unlikely event that your goods are damaged please contact us so that we can assist and organise a repair or replacement for your item. Please note that we are unable to accept any returned items at our showrooms. If you notice any damaged packaging on your delivery, please ensure that you highlight this with the driver and make a note on the delivery note. Please also let us know immediately so that we can assist you.

Do you offer an installation service?

We do not currently offer an installation service. You are advised to employ a professional tradesperson to ensure the fitting of your item goes as smoothly as possible. An installation guide will be provided and if the item is to be wall-mounted then fixing brackets will be provided.

Can I return an item?

We cannot accept returns or cancellations on any orders after the date at which you signed and approved your technical drawing. Please ensure all details are correct when placing your order, and that all specifications have been checked.

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