Support
Providing our clients with reliable product support and a knowledgable service ensures that each and every project has the opportunity to realise its potential.
Below you will find complete support documentation including installation guides, technical specification, certification and maintenance advice. For product defects within warranty, if necessary we will send a representative to the site. For out-of-warranty issues site visits are chargeable. If you have a technical problem regarding a recently delivered product, please contact our After Sales team.
Contact Us
If you have a question for our Sales Team or would like to arrange to speak with After Sales, see here.
FAQs
If you have a question about our Tailor-made+ solution please see our frequently asked questions.
Delivery & returns
For more information on our delivery methods, service and pricing as well as our returns policy, see here.
Colour Swatches
Access our free of charge, highly efficient colour swatch sample service with a typical turnaround time of 48 hours.
Documentation
Download manuals, assembly instructions, service manuals, technical guides, price lists, marketing printed materials and many other documents.
Calculators
Find the area and perimeter for the most common shapes to help with your material cost calculations.
Installation Guides
Follow these guides for a successful installation of your bespoke item.
Technical Specification
View information about the specifications of porcelain stoneware and technical performance of porcelain countertops.
Certification
All products meet the highest standards of quality and environmental regulations and conform to the following certifications.
Grout Colours
With a host of complimentary and contrasting colours available, the grout selection can play a crucial role in the overall style of your item.
RAL Colour Codes
Some of the items we produce have interior carpentry that can be painted to the colour of your choice. Use this RAL colour chart to document your specific requirements.
Edge Profiles
Discover more about the edge profiles available for countertops, shelving and cut-to-size orders.
Storage Options
Create a clutter-free oasis in your bathroom by adding the optional drawers and shelves.
Wood Leg Options
Wood leg options crafted to complement and enhance the aesthetic of porcelain table tops.
Step Nosing
Discover more about the nosing profiles, suitable for internal and external applications.
Composite Structure
The internal structure of each item depends on the weight and product type, the details of which are set out here.
Finishes
No matter which finish you choose all surfaces are virtually maintenance free and provide the same level of scratch, etch and stain resistance.
Metal Banding
Metal banding is available in six colours including Aged Bronze, Black, Brass, Bronze, Gold and Nickel.
Environmental Impact
Porcelain is manufactured using sustainable processes that minimise environmental impacts, conserving energy & natural resources. Read more here.
Maintenance
General cleaning of your item is a relatively simple process. View cleaning and maintenance guidelines here.
Laser Templating
For accurate templating of Tailor-made+ countertops and work surfaces we provide an on-site laser templating service.
Warranty
We provide a limited warranty of 10 years on Tailor-made+ items. View and submit warranty claim information here.